FAQ

The five questions we hear most from short-stay managers.

Straight answers to what short-stay managers ask before they add an AI drafting and triage layer to the inbox — cost versus a co-host service, 24/7 AI drafting availability, multi-city compliance across NYC, San Francisco and Boston, scaling the 5–50 unit band without a tier jump, and what really happens in an after-hours emergency.

How does RentaraAI compare in cost to a co-host service?: A flat monthly subscription per unit. Starter begins around $49/unit/month; Growth scales down at 8+ units; Custom plans are tailored after a 30-minute fit call. No revenue share, no per-message fees, no seasonal surge pricing — and the operations desk handles the volume a co-host team would otherwise staff up for.
Does the AI actually draft for my guests 24/7?: The AI drafts around the clock, in your voice, on every property — no overnight gap, no warm-up week while the model is "learning". Guest messages route through the AI immediately and you get a polished draft in your inbox within minutes, drawing on your house rules and your last two years of reservation history. Approve & send and the message goes out; nothing leaves your account without your click. Anything you mark off-limits the AI escalates straight to the named human, with the full context already attached.
Is multi-city compliance covered — NYC, SF, Boston?: You stay the licensee of record on every address. Cities write the rules so the operator of record stays human in NYC, San Francisco, and Boston alike — RentaraAI is built around that line, not around it. Filings go out in your name, permit cap guards run per address, and renewal radar pings you well before deadlines, never transferred to a third party. For the city-by-city detail, see our NYC, San Francisco, and Boston compliance guides.
Does it scale across the 5–50 unit band?: Yes — the pricing is the same per-unit subscription whether you run five doors or fifty, with no tier jump, no seat fee, no feature gating between plans. Adding a unit simply grows the bill by one Starter number; you are not pushed onto a Pro tier mid-portfolio. Growth pricing only kicks in at 8+ units, and Custom well above that, so the 5–50 band stays on the same per-unit line the whole way.
What happens in a real after-hours emergency?: The AI triages first — it gathers the facts, identifies the property and the guest, and pulls the relevant reservation context. Issues marked as an emergency (lockout, water leak, no heat in winter, anything threatening safety) page the named on-call human in under two minutes with the full thread already attached. Otherwise the message holds for follow-up on the next business morning — and what counts as an emergency is configurable per property, not a hard-coded list.

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